(Revised 1/1/08 ML 3118)
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Any person who believes that the policies, rules, or statutes governing Adult Family Foster Care have been violated may file a complaint with the County Social Service Agency, the Human Service Center or Division.
Medical Service Division has developed a Qualified Service Provider Complaint Protocol. As stated in the protocol, the County Social Service Agency must be contacted for all Adult Family Foster Care complaints. The case manager or AFFC licensing staff will consult with the appropriate Human Service Center staff. The Program Administrator at the Division must also be notified of all complaints.
The County Social Service Agency or appropriate Human Service Center staff shall investigate all complaints. Findings must be reported to the Human Service Center (licensing agency). The Human Service Center must notify the Division of the results of the investigation and any proposed action.
The Human Service Center following consultation with the Division shall notify the provider and the County Social Service Agency of the results of the investigation and any proposed action. The Division shall review all documentation prior to being sent to the provider.
